Splendies Shop - Frequently Asked Questions
ACCOUNT INFORMATION
I Already Have an Account With The Splendies Monthly Subscription. Should I Create a New Account for the Shop?
Yes, the Splendies SHOP and the Splendies monthly subscription are completely separate from each other and the information that's in your Splendies subscription account is not stored here in your SHOP account. For faster checkout and ease of use, we highly recommend creating a new SHOP account here.
What Are the Benefits for Having a Splendies Shop Account?
Faster checkout. History of orders (so you know what not to order again or to order more of!). Stored Shipping information. You always have the option to checkout as a guest but for a better, easier, and faster shopping experience we recommend creating an account for the Splendies Shop.
SHIPPING INFORMATION
When Will My Splendies Shop Order Ship?
We'll ship your Splendies Shop order within 7 business days but usually MUCH faster than that. In most cases they will go out within 48 hours.
Will I Receive Tracking Information on My Order?
Yes. You'll receive an email with door to door tracking for your order once your order goes out. Please allow for up to 48 hours for your order to begin tracking.
What Methods of Shipment are Used for Shop Orders?
All domestic shipments within the US are shipped First Class by the United States Postal Service. These shipments usually take between 2-8 days to arrive to you.
International orders are shipped via DHL International. These shipments will have door to door tracking as well. Please allow more time for Canadian and International orders and during high volume times (holidays). International shipments can take anywhere from 3 days to 6 weeks depending on local post carriers.
How Much Is Shipping With My Splendies Order?
Standard shipping is $6.95 to domestic locations with FREE shipping to domestic locations on orders over $50.
International shipping is $11 USD flat for all orders.
Does Splendies Ship to Canada?
Yes! Shipping is $11 USD flat and is shipped by DHL International for most cases. You will receive door to door tracking whenever available.
Does Splendies Ship Internationally?
Yes! Shipping is $11 USD flat and is shipped by DHL International for most cases. You will receive door to door tracking whenever available.
How Will My Package Be Shipped?
Your order will be shipped in plain, white water-proof mailers.
If you order a single set then this may come in our standard Splendies water-proof mailers.
RETURNS, REFUNDS, STORE CREDIT
Does the Splendies SHOP take returns?
Yes. The Splendies Shop takes returns. For full information on Returns please see our section here.
GETTING IN TOUCH WITH CUSTOMER SERVICE
If you have any issues in placing an order or have any questions or issues regarding a placed order please contact the Splendies Customer Support team here.