Thank you so much for being a Splendies subscriber. It's hard to believe that it's been almost 2 years since we first launched. In that time we've learned what works and what doesn't. Which brands you like and which ones you don't. We've read your responses to our customer surveys and so in January 2015 we're rolling out numerous improvements to Splendies!
1. More Honeydew!
Our September Honeydew Intimates Special was by far our most popular package this year and people have been begging us to include more Honeydew. We've partnered with them to include more Honeydew (one pair is valued at $12-$16 alone) in regular Splendies packages throughout 2015
2. Better Quality Items
We've read through the surveys and you really like certain brands (Honeydew, Pucker Up, Rene Rofe, Spree, Youmita, Intimate Basics to name a few) more than others and so we'll focus only on including brands that you have rated highly and discontinue using brands that you don't.
3. More Consistency in Sizes
One of the biggest concerns with Splendies is sizing inconsistency and so by limiting the number of brands we use and only focusing on certain ones we hope to bring much better sizing in 2015.
4. Faster Shipping
Right now new orders usually ship one week after the order is placed but sometimes can take longer. Starting in January we will start shipping new orders twice a week to cut down on the time customers have to wait on their first order. And we'll look to ship recurring orders closer to the 10th whenever possible.
5. Faster Customer Service Response
Customer service is and always will be extremely important to us. In 2015 we'll increase the response time for customer service requests. Currently we typically respond to requests between 24-72 hours (depending on the time of the month). We've trained a dedicated customer service representative to handle all requests within 24-48 hours and sometimes sooner for same day response when possible.
We know that these changes will make Splendies a better subscription service going forward. Starting in January 2015 all new Splendies subscriptions will be $13.99. We believe that the small increase will allow us to bring you better undies and better undies faster. All subscribers with existing active subscriptions as of December 31, 2014 will be grandfathered in and their subscription remain at the same price.
We have other improvements that we are working on and looking to release throughout the year as well. We'll keep you posted. We hope that you've enjoyed Splendies as much as we've enjoyed bringing it to you and we look forward to 2015!